Resident Service Administrator (Part-Time) Chicago 2109841

Chicago, IL

WHO WE ARE 

Morguard is a fully integrated real estate company.  We own, manage and invest in high-quality, well-located, geographically diversified assets across North America.  We have built our business with strong leadership and a proven management platform that have generated substantial, risk-adjusted returns – and significant long-term growth. With 40 years of experience and a dynamic team of more than 1,500 professionals, our commitment is to realize the potential of real estate through value creation and operational excellence. Today, our total assets owned and under management is valued at $21.3 billion. 

WHY JOIN MORGUARD 

At Morguard, our employees are the company’s greatest investment. We make people our priority and strive to create a culture of respect, inclusion, health and safety, and equal opportunity to support employees to meet their goals. Our team is made up of professionals with a deep knowledge of servicing apartment communities, who are passionate about what they do and who want to be the best in the business. When you join Morguard, you join a strong and committed team.  

WHO WE ARE LOOKING FOR

Does this describe you?  We are looking for enthusiastic team members to help and serve our awesome residents. We have 2 luxury high rise buildings in downtown Chicago and need additional customer service driven people to round out our team.  

ESSENTIAL DUTIES

The Resident Service Administrator is responsible for providing excellent customer service to all prospective residents, current residents, and property staff by utilizing in-depth knowledge of the property and its functions. This position is also responsible for assisting property staff with the planning and implementation of resident activities and promoting a high quality living experience for all residents. These include, but are not limited to, pre-move and after move in calls, promoting and improving the package delivery service, and contributing to the resident events & activities, when needed. The Resident Services Admin provides assistance to residents in all areas beginning with the tour to see the property to making them feel at home in their new community. Works closely with the Leasing Team to coordinate the move in, the move out, and any follow up necessary before someone becomes a resident.

  • Acts as a liaison between maintenance and leasing where specific needs present themselves.
  • Collaborates with the Resident Service team to plan, develop, coordinate, and implement activities, programs, and services to meet the educational, social, and community needs of residents.
  • Promotes and recruits resident participation in activities, in programs, and services.
  • Provides excellent customer service to residents and all internal and external customers.
  • Maintains appropriate files and records such as Program files and Service Provider files.
  • Assists with resident communication via phone and email.
  • Assist with the development of the Resident Package program.

SKILLS AND REQUIREMENTS

  • Must have a genuine love for hospitality and assisting residents.
  • Excellent resident service skills.
  • The ability to take ownership and see a situation through to completion.
  • Attention to details.
  • Working knowledge of the Chicagoland area, including public transportation and social activities.
  • Excellent verbal and written communication skills with the ability for effective presentations.
  • College Degree preferred but will train with great customer service skills.
  • Positive customer service attitude.
  • Ability to manage multiple projects and deadlines. Able to prioritize tasks in order to meet goals and deadlines.

 

 

Morguard Apartments

Morguard Apartments

At Morguard, our employees are the company’s greatest investment. We make people our priority and strive to create a culture of respect, inclusion, health and safety, and equal opportunity to support employees to meet their goals. Our team is made up of professionals with deep knowledge of servicing apartment communities, who are passionate about what they do and who want to be the best in the business. When you join Morguard, you join a strong and committed team.

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