Inside Sales Representative

Capitol Heights, MD

Convoy Supply, a local wholesale distributor of building materials, is seeking an Inside Sales/Product Specialist for our Capitol Heights branch. This is an excellent opportunity for a quality individual with a great customer service aptitude and a passion for construction and building materials. Related experience is preferred.

Our Inside Sales/Product Specialists assist our walk-in customers, provide counter sales expertise, phone assistance, product education and other help. You will coordinate and work closely with our outside sales force, drivers and warehouse personnel to meet our customers’ needs in a timely and efficient manner.

Responsibilities include, but are not limited to:
-Provide excellent customer service using professional communication skills; answer customer inquiries concerning price, qualifying product needs and partners with vendors for support.
-Accurately and promptly process customer transactions such as orders, quotes, or returns while continuing to provide excellent customer service.
-Provide accurate information regarding availability of in-stock items.
-Coordinate delivery and/or pick up of customer orders with the operations team.
-Educate customers on different products and their applications.
-Communicate with outside sales representatives on customer orders, requirements, problems or concerns and changes.
-Initiate product transfers to other branches.
-Generate, place and confirm purchase orders with suppliers.
--Receive payment for merchandise or services sold and log sales into the computer; responsible for payments received and adhering all administrative and accounting related procedures.
--Participate in the physical inventory of the warehouse materials.
-Participate in proactive team efforts to achieve departmental and company goals.
-Perform other duties as assigned.

This position requires the following:
-Two years prior sales or customer service experience preferred.
-Experience in the building supply & construction industry; residential and commercial roofing, siding products, fencing products, and/or knowledge of building envelope products preferred.
-Ability to quickly and thoroughly learn and retain product information and technical concepts..
-Problem solving skills with ability to handle stressful situations such as rejection, varying workload, and meeting deadlines.
-Willingness to take ownership responsibility for all assigned tasks.
-Accomplished customer services skills, strong listening and people skills.
-Excellent communication skills (both written and oral).
-Must be self-motivated and enthusiastic about our business.
-Excellent decision making and ability to take initiative independent of direct supervision.
-Extremely organized, strong attention to detail.
-Aptitude for navigating POS (Point of Sales) software.
-Must be ethical, honest, positive, and outgoing.
-Must be a team player. -Must be dependable and have a valid driver’s license.

This position is full time, primarily Monday through Friday, day shift, with an occasional Saturday as needed. Convoy Supply offers a competitive salary and comprehensive benefits package, including a 401K.  If you wish to have a career in a fast paced, customer focused industry, join our team!


Convoy Supply

Convoy Supply

Convoy Supply is a one-step building materials distributor with over 40 locations across the Pacific Northwest, Montana, Maryland, and Canada, with product lines covering every aspect of the building envelope.

Here's a sample of what it means to join Team Convoy:

  • A team of champions who bring their best to every game
  • A vision for our communities that includes and goes beyond providing meaningful employment
  • A commitment to grow ethically, responsibly, and sustainably
  • A rich history spanning over 45 years, filled with stories of challenge, growth, and friendship 

A career with Team Convoy can lead to a wide range of employment opportunities, including truck drivers, crane operators, warehouse associates, sales, administration and finance, and management. We provide a comprehensive benefits package for you and your family, support your career goals through education, transfers, and development, and are committed to providing a safe place to work. We believe in making our communities and our world a better place to live, and our goal is to meet and exceed our customer’s expectations. We work hard and enjoy ourselves in the process.

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