Cash Application Specialist

Morrow, GA

POSITION:                          Cash Application Specialist

DEPARTMENT:                   Customer Accounts/Billing

Purpose of Classification: 

The purpose of this classification is to process payments for water utility services and to post payments and adjustments to customer accounts. 

Essential Functions:  

The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned. 

Researches and resolves discrepancies in reconciliation. Maintains Excel spreadsheets to record and balance transactions daily. 

Responsible for a high volume of daily payment transactions; posting, processing and reconciling of cash drawers, electronic payment files and batch payments to Customer Information System (CIS). 

Daily monitoring and reconciling of the bank statements in relation to all customer payments processed. 

Reports daily and monthly payment transactions to include cashier receipts, Automated Clearing House (ACH), Western Union, Metavante, Invoice Cloud, Bridge Pay and SunTrust. 

Researches and identified misapplied/unapplied payments and credits daily to ensure all payment applied against the appropriate balances or accounts.  

Enters all manual payment items into payment processing systems. Prepared daily bank deposits and coordinates with armored courier for pick up. 

Ensures all adjustments are documented with complete accuracy including all customer deposit, refunds, credits and adjusted payments. 

Reconciles monthly financial statements and manages related reports with SunTrust, Western Union, and United States Postal Service (USPS). 

Maintains deposit file and determines customer’s eligibility for refunds; reviews weekly applied/eligible deposits. 

Assists customer service department with transactional forms. Follows up with customer service, collections department and customers on unidentified receipts/payments. 

Processes outgoing mail: determines appropriate postage amount; and prepares corresponding monthly journal entry to the General Ledger. 

Reconciles daily payments posted manually and electronically to include preparing journal entries and posting all payment and credit receipts.  Responsible for JD Edwards invoicing and payments. 

Processes a variety of documentation associated with department/division operations, within designated timeframes and per established procedures: receives and reviews various documentation; reviews, completes, processes, forwards or retains as appropriate; prepares or completes various forms, reports, correspondence, and other documentation; compiles data for further processing or for use in preparation of department reports; and maintains computerized and/or hardcopy records. 

Operates a personal computer to enter, retrieve, review or modify data, utilizing word processing, spreadsheet, database, Internet, e-mail, or other software; and operates general office or other equipment as necessary to complete essential functions. 

Communicates with supervisor, other CCWA employees, the public, and other individuals as needed to coordinate work activities, review status of work, exchange information, or resolve problems. 

Additional Functions: 

Performs other related duties as required. This position may require adjusted work hours that may be different than our normal business hours. This position may also work out of our satellite office as well as HQ Office. 

Minimum Qualifications: 

High School Diploma or GED preferred, supplemented by one year of experience in customer service, cashiering or related field; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.  

Specific License or Certification Required: Georgia Driver’s License  

Specific Knowledge, Skills, or Abilities: Must be able to demonstrate proficiency in performance of the essential functions and learn, comprehend, and apply all CCWA or departmental policies, practices, and procedures necessary to function effectively in the position. 

Performance Aptitudes: 

Data Utilization: Requires the ability to review, classify, categorize, prioritize, and/or analyze data.  Includes exercising discretion in determining data classification, and in referencing such analysis to established standards for the purpose of recognizing actual or probable interactive effects and relationships. 

Human Interaction: Requires the ability to provide guidance, assistance, and/or interpretation to others regarding the application of procedures and standards to specific situations. 

Equipment, Machinery, Tools, and Materials Utilization: Requires the ability to operate, maneuver and/or control the actions of equipment, machinery, tools, and/or materials used in performing essential functions. 

Verbal Aptitude: Requires the ability to utilize a wide variety of reference and descriptive data and information. 

Mathematical Aptitude: Requires the ability to perform addition, subtraction, multiplication, and division; the ability to calculate decimals and percentages; the ability to utilize principles of fractions; and the ability to interpret graphs. 

Functional Reasoning: Requires the ability to apply principles of rational systems; to interpret instructions furnished in written, oral, diagrammatic, or schedule form; and to exercise independent judgment to adopt or modify methods and standards to meet variations in assigned objectives. 

Situational Reasoning: Requires the ability to exercise judgment, decisiveness and creativity in situations involving evaluation of information against measurable or verifiable criteria. 

ADA Compliance:  

Physical Ability: Tasks require the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (up to10 pounds). Tasks may involve extended periods of time at a keyboard or work station. 

Sensory Requirements: Some tasks require the ability to perceive and discriminate colors or shades of colors, sounds, and visual cues or signals.  Some tasks require the ability to communicate orally. 

Environmental Factors: Essential functions are regularly performed without exposure to adverse environmental conditions. 

At CCWA, it is our policy to provide equal employment opportunities to all employees, including temporary employees, and applicants for employment based on qualifications, abilities, and merit. Therefore, CCWA prohibits discrimination against employees, applicants or any other legally covered persons because of race, color, religion, national origin, age, sex (including pregnancy, sexual orientation and gender identity or expression), citizenship, genetic information, disability status, past, current, or prospective membership in the uniformed services or any other characteristic protected under applicable federal, state, or local law. This policy applies to all terms and conditions of employment, including, but not limited to job advertisements, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, and training.

PAYGRADE:                         15H (starts at $21.61/hour)

DEADLINE:                           Thursday, October 6, 2022