Accounts Receivable Specialist

Morrow, GA

Position:                Accounts Receivable Specialist

Department:        Customer Accounts

PAYGRADE:          106 (NE) 

Pay:                          Starts at $24.08/hour

DEADLINE:           Friday, May 26, 2023

Purpose of Classification: 

The purpose of this classification is to process payments for water utility services and to post payments and adjustments to customer accounts. 

Essential Functions:  

The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned. 

Researches and resolves discrepancies in customer accounts. Maintains Excel spreadsheets and other reports to record and balance transactions daily. 

Responsible for a high volume of daily payment transactions; posting, processing and balancing of cash drawers, electronic payment files and batch payments to Customer Information System (CIS). 

Reports all daily payment transactions to include cashier receipts, Automated Clearing House (ACH), Western Union, Metavante, Invoice Cloud, Penn Credit, Bank Wires, Truist Lockbox, Truist EDI / EFT’s and Checkfree 

Research and identify misapplied/unapplied payments, credits, adjusted payments, returns, voids, and rejected payments daily to ensure all payment applied against the appropriate balances or accounts.  

Enters all manual payment items into payment processing systems. Prepares daily bank deposits and coordinates with armored courier for pick up. 

Ensures all entries to customer accounts are documented with complete accuracy including all customer deposit, refunds, credits, and adjusted payments. This includes researching and troubleshooting invalid payments and maintaining/clearing invalid payments from CIS system. 

Responsible for maintaining customer refund portal and determines customer’s eligibility for refunds; reviews weekly applied/eligible refunds.as well as monitoring customer credit balance report to align with refunds process. Processing, review, approve refunds, exporting/importing file to and from JDE. 

Assists customer service, and other departments with transaction request forms. Follows up with customer service, collections, and/or other departments as it pertains on unidentified receipts/payments. 

Process Stop Payment Requests, maintains, validates and updates spreadsheet of cleared, outstanding and written-off check reports received from AP to ensure checks clear customer accounts.  

May be involved with testing processes of our CIS system, working with Cayenta support team, Business Analyst, Managers, and other departments as required. 

Processes outgoing mail determines appropriate postage amount; and prepares corresponding monthly journal entry to the General Ledger. Keeps accurate postage balances and sends request for postage purchase. 

Responsible for JD Edwards payments.  

Processes a variety of documentation associated with department/division operations, within designated timeframes and per established procedures, receives and reviews various documentation; reviews, completes, processes, forwards or retains as appropriate; prepares or completes various forms, reports, correspondence, and other documentation; compiles data for further processing or for use in preparation of department reports; and maintains computerized and/or hardcopy records. 

Operates a personal computer to enter, retrieve, review, or modify data, utilizing word processing, spreadsheet, database, Internet, e-mail, or other software; and operates general office or other equipment as necessary to complete essential functions. 

Communicates with supervisor, other CCWA employees, the public, payment vendors, banking associates, and other individuals as needed to coordinate work activities, review status of work, exchange information, or resolve problems. 

Additional Functions: 

Performs other related duties as required. This position may require adjusted work hours that may be different than our normal business hours. This position may also work out of our satellite office as well as HQ Office. 

Minimum Qualifications: 

High School Diploma or GED preferred, supplemented by one year of experience in customer service, cashiering or related field; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.  

Specific License or Certification Required: Georgia Driver’s License  

Specific Knowledge, Skills, or Abilities: Must be able to demonstrate proficiency in performance of the essential functions and learn, comprehend, and apply all CCWA or departmental policies, practices, and procedures necessary to function effectively in the position. 

ADA Compliance:  

Physical Ability: Tasks require the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (up to10 pounds). Tasks may involve extended periods of time at a keyboard or work station. 

Sensory Requirements: Some tasks require the ability to perceive and discriminate colors or shades of colors, sounds, and visual cues or signals.  Some tasks require the ability to communicate orally. 

Environmental Factors: Essential functions are regularly performed without exposure to adverse environmental conditions. 

At CCWA, it is our policy to provide equal employment opportunities to all employees, including temporary employees, and applicants for employment based on qualifications, abilities, and merit. Therefore, CCWA prohibits discrimination against employees, applicants or any other legally covered persons because of race, color, religion, national origin, age, sex (including pregnancy, sexual orientation and gender identity or expression), citizenship, genetic information, disability status, past, current, or prospective membership in the uniformed services or any other characteristic protected under applicable federal, state, or local law. This policy applies to all terms and conditions of employment, including, but not limited to job advertisements, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, and training.