Customer Service / Sales Assistant - Hybrid - Dental Industry

Wixom, MI

We are seeking a dedicated person with a positive enthusiastic attitude that thrives in a fast-paced environment and enjoys a role with multiply duties including customer service, order entry, administrative and sales support. Our culture thrives on dynamic collaboration of teamwork. This role will work in Michigan and support our Canadian Head office in Mississauga. 

The successful candidate will have exceptional customer services skills, strong administrative skills Work closely with other departments, such as shipping, billing, and inventory, to ensure smooth order fulfillment, participate in team meetings and contribute to process improvements. 

We are looking for someone with a minimum of 3 + years of office/customer service experience. e Key areas of experience will include:

Order Processing:

• Accurately input and process dental product orders from customers and sales representatives.
• Ensure all orders are entered into the system promptly and correctly.
• Verify order details and resolve any discrepancies.

Sales Support: 

• Assist sales representatives by providing product information, pricing, and availability.

• Handle requests from sales reps for order status updates, product samples, and promotional materials.
• Coordinate with the sales team to ensure customer needs are met efficiently.

Customer Interaction:

• Respond to customer inquiries via phone, email, or chat regarding orders, products, and services.
• Address and resolve customer complaints or issues in a professional and timely manner.
• Maintain a high level of customer satisfaction through excellent service.

Administrative Tasks:

• Maintain accurate records of customer interactions and transactions.
• Prepare and distribute reports related to order processing and sales activities.

• Assist with inventory management and ensure stock levels are adequate.

Requirements  3 to 5 years of office experience, college education, strong computers skills, exceptional customer service skills, strong organization  and a enthusiastic team member 

We offer :

$40 to $45 K annually

Full Health and Dental Benefits

Great Environment

Hybrid work form Home and office.