Customer Service / Sales Assistant - Hybrid - Dental Industry

Brighton, MI

Customer Service / Sales Assistant - Hybrid - Dental Industry

We are seeking a dedicated person with an enthusiastic attitude that thrives in a fast-paced environment and enjoys a role with multiply duties including customer service, order entry, administrative and sales support. Our culture thrives on dynamic collaboration of teamwork. This role will work in Michigan and support our Canadian Head office in Mississauga. 

The successful candidate will have exceptional customer services skills, strong administrative skills. This role works closely with other departments, such as shipping, billing, and inventory to ensure smooth order fulfillment, participate in team meetings, and contribute to process improvements. 

We are looking for someone with a minimum of 3 + years of office/customer service experience.

Order Processing:

• Accurately input and process dental product orders from customers and sales representatives.
• Ensure all orders are entered into the system promptly and correctly.
• Verify order details and resolve any discrepancies.

Sales Support: 

• Assist sales representatives by providing product information, pricing, and availability.
• Handle requests from sales reps for order status updates, product samples, and promotional materials.
• Coordinate with the sales team to ensure customer needs are met efficiently.

Customer Interaction:

• Respond to customer inquiries via phone, email, or chat regarding orders, products, and services.
• Address and resolve customer complaints or issues in a professional and timely manner.
• Maintain a high level of customer satisfaction through excellent service.

Administrative Tasks:

• Maintain accurate records of customer interactions and transactions.
• Prepare and distribute reports related to order processing and sales activities.
• Assist with inventory management and ensure stock levels are adequate.

Requirements :

• 3 - 5 years of office experience
• College/university education
• Strong computers skills
• Exceptional customer service skills
• Strong organizational skills
• An enthusiastic team player

We offer:

• $40,000 - $45,000 annually
• Full health and dental benefits
• Great work environment
• Hybrid work form home and office.